This integration between Dynamics 365 for Finance and Operations and Dynamics 365 for Customer Engagement applications is happening in phases. Finance and Operations data integrates with Common Data Service to enable Customer Engagement applications to communicate with Finance and Operations coherently and fluently. Dynamics 365 for Customer Engagement applications are built on top of Common Data Service. To achieve this experience, integration between Dynamics 365 for Finance and Operations and Dynamics 365 for Customer Engagement applications is essential. In this digital world, business ecosystems use the Dynamics 365 suite as a whole, meaning that data from customers, operations, and Internet of Things (IoT) devices flows in to one source creating the opportunity for digital feedback loops.
